Resident Services – ROSS Program

Resident Services – Resident Opportunity and Self Sufficiency (ROSS) Program

The ROSS program links residents of public housing and housing funded through the Native American Housing Assistance and Self Determination Act (NAHASDA) to supportive services and activities, enabling them to make progress towards economic independence and housing self-sufficiency. Grantees can identify additional goals based on the needs of the public and Indian housing communities they serve.

ROSS Service Coordinators perform many functions, including:

  • Recruiting program participants
  • Conducting resident needs assessments
  • Making referrals to services and programming
  • Providing case management and coaching
  • Establishing and maintaining partnerships with local service provider

ROSS Service Coordinators may serve (a) families, (b) elderly residents/persons with disabilities, or (c) both groups.

For families, the ROSS program is intended to enable participants to:

  • Make progress toward economic independence and housing self-sufficiency
  • Reduce or eliminate the need for welfare assistance
  • Increase earned income

For elderly (age 62+) participants and persons with disabilities, the ROSS program aims to:

  • Enhance quality of life by connecting residents to services and activities
  • Enable participants to age/remain in place
  • Avoid more costly forms of care, such as nursing homes or other institutional facilities

Through needs assessments, case management, and referrals to community- and web-based services, ROSS Service Coordinators help each participant advance towards the above goals in ways that best fit their needs, personal priorities, and interests.

Family Metric Standards for Success Form
Diagram explaining the resident services program